It’s our honor to support you in this important time of your life. As a small nonprofit working hard to support the many needs of many families in the community, we have found that we need to maintain Cancellation Policies and clear communication of expectations around cancellations.
Whether you are joining us for an appointment, a class, a group, or a special event, please check your calendar carefully for conflicts prior to registering.
Lactation Consultations
Please provide 24 hours notice to cancel or reschedule your lactation consultation. A 50% cancellation fee will be applied if cancellations are less than 24 hours in advance, unless the visit is rescheduled.
If you, a family member, or recent contact have a runny nose, sore throat, fever, vomiting, or diarrhea, we can switch an in-person visit to a virtual visit so you can still get the support you need in your scheduled time or we can reschedule.
Sleep Consultations
If you need to cancel your scheduled sleep consultation, please do so within 72 hours of the visit.
If you, a family member, or recent contact have a runny nose, sore throat, fever, vomiting, or diarrhea, we can switch an in-person visit to a virtual visit or we can reschedule.
Classes & Groups
If you need to cancel or miss a class (read our sick policy at the bottom of the page and our Pandemic Policies here), please text us at 805-834-2229 or reach out via our Contact page as soon as possible.
On occasion, due to instructor illness or when required minimum enrollment is not met, Then Comes Baby may need to cancel or postpone a class. Many of our series classes have make-up dates pre-scheduled and in place AT REGISTRATION. Even though we rarely need to utilize this make-up, we find that it is very helpful in the event that a teacher truly is ill or has an emergency.
Please be sure that you have your make-up dates “penciled in” in case it is needed.
For cancellation, we will give participants the earliest notification possible and offer a full refund or Then Comes Baby credit, per your wishes. Please know that we are fully committed to your education and will make every effort for you to make up your canceled class or help you enroll in another one.
Class & Group Changes, Cancellations & Refunds
Cancellations
Our classes and groups may be moved to an online, virtual format if it is warranted due to health and safety concerns of the COVID-19 pandemic or other community issues that affect community/ public health (ex. Wildfire smoke).
If you cancel your registration for Prenatal Classes such as Childbirth Preparation, Infant CPR, Living on Baby Time, Breastfeeding 101at least 14 days in advance, 75% of your fee will be refunded or you may choose to receive full credit toward a class or service up to four months in the future, minus a $25 administration fee. If you cancel less than 14 days in advance or if you do not show for a class, your fee will not be refunded.
If you want to move to an earlier or later date (a class transfer, not a cancellation) if it’s at least 14 days in advance, you may do this for a $25 administration fee. If it is LESS than 14 days in advance, if we are able to fill your space in the class you are transferring from, you may do this for a $25 administration fee.
We STRONGLY recommend that the classes you plan to take during pregnancy are complete by the end of 36 weeks of pregnancy. We cannot offer refunds if you start labor or need to be After 37 weeks of pregnancy. However, rest assured, if something happens in your pregnancy or you have your baby before being full term we will without hesitation provide a refund.
Please note that CPR/ Choke Savings Classes is considered both a Prenatal & New Parent class. If you are enrolled with less that 14 days before your estimated due date and you start labor, we can give a class credit for a future CPR class within 4 months of your scheduled class date.
If you need to cancel or miss a class, please reach out to us via our Contact page as soon as possible. If you cancel your registration at least 14 days in advance for our First Year/ New Parent or and Support Groups, 75% of your fee will be refunded or you may choose to receive full credit toward a class or service up to six months in the future. If you cancel less than 14 days in advance or if you do not show for a class, your fee will not be refunded.
If you want to move to an earlier or later date, and we are able to fill your space in the class/ group you are transferring from, you may do this for a $25 administration fee.
Please note that CPR/ Choke Savings Classes is considered both a Prenatal & New Parent class, requiring at least 14 days advanced notice for cancellation. However, for our online/ virtual CPR Class, if you are enrolled with less that 14 days before your estimated due date and you start labor, we can give a class credit for a future CPR class within 4 months of your class date.
If you need to cancel or miss a single visit (“drop in”) Yoga or Fitness class class, 24-hours+ notice is needed to move your attendance to another class time or process a refund.
For our different Yoga & Fitness series (ex. Prenatal Yoga Series, Postpartum Restore the Core & More), one class can be rescheduled if notified within 24 hours prior to the start of class.
If you have signed up for a yoga or fitness series and need to cancel completely, there can be a 100% class credit or 75% series refund if canceled 7 or more days prior to the series beginning. If cancellation is within 6 days of the series beginning, or after it started, the class fee will not be refunded unless we fill the spot. In that case, we’d retain a $25 administrative fee.
Please note, if you are scheduled for a class but are either start labor or are placed on bedrest, we are happy to set you up with a 100% credit, even if we are notified the day of class.
If you’re experiencing symptoms of illness, we thank you for letting us know of your absence as soon as possible, ideally at least 24 hours in advance. If you are actively ill or showing any cold, flu, or COVID-symptoms, please do not come. Please view our Pandemic Policies page for more information.
If your class has a make-up option we will be happy to offer you an available spot in a future class. If the class does not have a formal “make up” option, we will see how we can help you get the education and support you seek when you are well. We aim for creative solutions and to be flexible where we can.
This is how we are able to ensure the best possible health outcomes for everyone who visits Then Comes Baby. We love seeing you, and we look forward to doing just that, once you’re recovered.
